CUSTOM BUILT CLASSICS (CBC) TERMS & CONDITIONS 2021/22
Custom Built Classics is further referred to as ‘CBC’ in these terms and conditions. At CBC we endeavour to ensure the information contained on our website is accurate, however some errors and omissions may occur. Should you have any queries with regard to any information or terms & conditions on our website, please contact us at custombuiltclassics@gmail.com.
BACKROUND
CBC comprises private American V8 muscle car enthusiasts with a unique approach to classic cars that comprises a dual / separate business and private component centred on Unit 12 Chivenor Business Park / Barnstaple / Devon / EX314AY. This premises provides a space to work on both our own personal / private vehicles to add to our collections or trade / sell (the private component) as well as a restoration business restoring CBC owned base vehicles for clients (the business component) by pre arrangement and with signed contracts and warranties in place as follows:
CBC PRIVATE
We own personal classic car collections which we trade, swap and sell from the above premises as private sales on a ‘sold as seen basis’ with the standard terms of said private sale (non business sales). If a purchaser of one our personal cars requests additional or finishing work on a car, we do so in a private capacity. Private sales of vehicles registered in our names are not subject to signed contracts or warranties, as with the purchase of any classic car.
CBC BUSINESS
The above premises also operates separately / independently as a business that undertakes restorations in limited numbers with pre signed client restoration agreements and contracts:
a.) full rotisserie restorations of CustomBuiltClassic registered base cars to clients with signed pre contracts, taking between four and six months, producing a show quality classic car that is covered by an extended signed warranty of up to six months
b.) partial restorations of CustomBuiltClassic registered cars, producing a average driving quality classic car that is covered by an limited pre signed warranty of one month
For further information of these warranties refer below
T&C's are updated on a regular basis and it is the user's / purchaser’s responsibility to ensure understanding and agreement with company policies. Entering into a sales agreement whether private or business in type confirms agreement with CBC and its owner’s T&Cs.
This does not affect your statutory rights.
CUSTOM BUILT CLASSICS RESTORATION AGREEMENT & PAYMENT SCHEDULE 2022
This document provides some information on the restoration process / policies at Custom Built Classics, further referred to as ‘CBC’. The restoration of any vehicle is a time consuming, specialist and evolutionary process, often the culmination of years of planning and the realisation of a dream. CBC works closely with our customers to ensure quality, transparency and accountability, and that the process be enjoyable and satisfying for all concerned. It also covers what is deemed to be a private sale, the definition of this and the resultant sale with no further warranty or liability on the seller’s part.
The definition of a ‘business vehicle for CBC full restoration’ is one unregistered in the UK or registered in the name of CBC at the business address, whilst the definition of a ‘personal vehicle’ is that being part of a private collection which is registered in the business owner’s personal name at either his residential or business address. The latter would be marketed as a private sale and sold as is, without warranty.
CBC assumes that business customers entering into a full restoration contract or the purchasers of a personally owned vehicle via a private sale, have read and accept these T&Cs as stipulated on the website.
CBC RESTORATION AGREEMENT
Thank you for choosing CUSTOM BUILT CLASSICS to complete your restoration.
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CBC full restoration projects are quoted for, and ‘price agreed’ in advance, following discussion and agreement with the customer regarding the restoration vehicle specifications. This price is guaranteed and there are no added or hidden costs. As the process is dynamic, any upgrades subsequently requested by the customer are quoted for in addition and added to the total cost. The ‘standard’ base vehicle is generally LHD / non disc brakes / non power steering / automatic ( much preferred and preferable to the manual ). Upgrade price list is available on request. All specifications are agreed, documented and signed off in advance VS
2. Upon execution of the CBC full restoration agreement / before a customer restoration commences, we require a signature, deposit and subsequent payment schedule as arranged / otherwise as follows :
* 2.1) a ‘build start deposit’ of £4995 plus the cost of required upgrades OR £9995 (whichever is the greater amount) should CBC be in a position to commence the restoration immediately, OR
2.2) a ‘schedule deposit or build slot holding deposit’ of £2495 fixed which guarantees a build slot / start date and allocates a base car for the restoration, followed by a ‘build start’ deposit in amount of £4995 plus the cost of required upgrades OR £9995 (whichever is the greater amount). This is payable on commencement date of the restoration build. CBC provides emailed information on the base car allocated to the build and receipts for all monies received.
2.3) then two ‘mid build payments’ of £9995 upon completion of painting of the bare base car / coinciding with commencement of suspension / exterior / interior assembly and engine / transmission installation - usually 8/10 weeks into the build. A further mid build payment of £4995 becomes due on completion of suspension/ interior and first fire up of the installed engine - usually 12 weeks into the build.
2.4) a ‘final payment’ of the balance upon completion of the build and after registration / road installation. Should handover / transport to the new owner be delayed by circumstances not of CBC’s making, the final payment shall be paid and the vehicle thereafter securely stored in the insured CBC premises until such handover takes place, without the owner incurring storage or other costs.
The sale of any privately owned / personal vehicles are generally excluded from this specific payment schedule, however may follow a modified schedule should the private buyer request any work by the seller pre purchase. NOTE the vehicle is still deemed to be subject to the reassurances / expectations of a private classic car sale
3. CBC supplies a projected ‘build completion date’, usually four to six months post commencement of the restoration, but requests an additional period in event this be required. Classic car restorations are dynamic / individual processes and we pride ourselves in providing our customers with a quality end product. NB All work is completed in house by our expert who works alone, with minimal use of preferred external specialist companies, creating a custom / hand built piece of functioning automotive art that our customers can enjoy for years to come. The purchaser of any privately owned / personal vehicles that require projected works will similarly be provided a handover date depending on circumstances.
CBC full restoration / new build prices as of 5 April 2022 are as follows : 1968 MUSTANG FASTBACK ‘BULLIT’ £79995 / 1969 MUSTANG FASTBACK ‘JOHN WICK’ £74995 / 1965 MUSTANG FASTBACK “SHELBY’ £59995-£69995. Other or custom new build prices are available on request. NOTE prices may fluctuate depending on a number of factors and may be subject to increases, however will be guaranteed following agreement with a client for a specific project contract to commence within six months of that agreement.
All CBC full restoration projects once agreed are contractually signed off in person or via e signature to avoid misunderstanding and ensure client satisfaction. The sale of any privately owned / personal vehicles are excluded from this with any communication is on an informal basis via WhatsApp
CBC build cars undergo a two hundred mile pre handover test phase covering operation of engine / drivetrain / transmission / systems in situations that the new owner may encounter when driving responsibly. Issues arising are logged, addressed and retested, with new owners provided feedback. The sale of any privately owned / personal vehicles are excluded from this.
CBC new builds then undergo a full MOT ( even though this is not a DVLA requirement of classic car ownership ). The sale of any privately owned / personal vehicles are excluded from this
CBC can also complete registration of the vehicle in the customer’s name if required and facilitate any new vehicle inspection required by the DVLA for a nominal fee.
CBC restoration build new owners are provided an extensive document file on handover, highlighting specific issues of a particular project vehicle and all installed systems. The sale of privately owned / personal vehicles are excluded from this, however purchasers will still receive a short advisory sheet relevant to that particular vehicle.
In both restoration or private sale scenarios, it is assumed that new owners familiarise themselves fully with the cars operating systems before commencing the running in phase. Classic cars are more difficult to drive and it is therefore further assumed that the owner shall be solely responsible to the operate the vehicle during this initial familiarisation / running in phase. Our advice is that only persons familiar with / experienced in operating a classic car should drive the vehicle at any stage as these vehicles have no modern driver assists and in fact are difficult to handle. As mentioned, the pleasure of driving classic cars is the sense of history rather than their handling and performance.
New installations such as engines require running in and responsible / careful driving ( usually rpm not exceeding 3000 ) for a total of 500 miles (following specific CBC advice) and transmissions / drivetrain / differentials a bedding in period depending on the type / manufacture of the particular system (following specific CBC advice)
We suggest a followup visit one month post handover of a CBC new restoration build to address the minor issues that inevitably arise with classic cars once back in commission. CBC supports the ‘restore rather than replace’ principle, re using of as many original factory parts as possible for two reasons: 1.) the maintenance of period patina being of utmost importance to maximise the period feel and 2.) new aftermarket replacement parts are of inferior quality in terms of materials, manufacture and fitment. Certain items such as weatherstripping must be replaced as originals have perished, however even in this instance replacements can not be guaranteed to be waterproof or even adhere despite using the best adhesives due to inferior manufacture processes and additives in the rubber.
The sale of any privately owned / personal vehicles are excluded from this and it is the new owner’s sole responsibility to address these issues.
It is hoped that adverse issues will arise during the test phase, however this can never be guaranteed and warranties are different depending on project specifics and whether a private sale or client restoration build. CBC full restoration vehicles are supplied with an ‘above industry standard’ full MOT and three to six month conditional major mechanical warranty, provided at our discretion and following client discussion. The sales of privately owned / personal vehicles are excluded from this and are sold without warranty. Refer to the WARRANTY section below for further information.
CBC reserves the right to assess any mechanical / other issues arising on an individual basis and decide on remedy depending on specific circumstances. The sale of privately owned / personal vehicles are excluded from this and the remedies are the sole responsibility of the new owner.
4. Should the customer, initially satisfy themselves that CBC would provide a vehicle of a satisfactorily quality, they will advise CBC of their wish to proceed and may pay the ‘build slot holding deposit’ ( or alternative agreed arrangement ) at this stage, if any delay in a personal visit to CBC premises is expected, to avoid disappointment of the potential build slot being allocated to another project. The build slot is confirmed, booked and a specific base vehicle is appropriated to the build. This may be either : pre or post the customer visiting the CBC facility / the customer contacting previous and existing customers regarding CBC workmanship / the customer viewing prior examples of CBC restoration projects by arrangement. In the event of the customer changing their opinion following a discussion / visitation in person, and within two months of paying the ‘build slot holding deposit’, CBC shall refund this deposit in full without further obligation by either party.
5. The customer will receive regular update emails from CBC, documenting progress on their rotisserie restoration project. The customers’ input helps CBC to produce the vehicle of their vision and we encourage input / visitation at any time during during the restoration process, although understand that a number of our customers prefer the end product ‘reveal’ and have minimal involvement during the build.
The sale of any privately owned / personal vehicles are excluded from this and updates re any agreed work to be undertaken an behalf of the new owner are provided informally via WhatsApp.
6. CBC, if supplying the base vehicle for restoration, guarantees the ownership title, VIN details and payment of all relevant duty and VAT. All vehicles, whether business (imported and unregistered or registered in the name of CBC) or private / personal vehicles (registered in the name of Dr Janus Quine) are free of financial or other encumbrance
The customer, if supplying the base vehicle, assures CBC that the vehicle is titled in their name as the owner. Proof of ownership may be required. CBC will not be responsible for faulty, altered or removed VIN tags. It is the customer’s responsibility to verify VIN details before submitting a vehicle for restoration. CBC will not alter, add or modify VIN tags.
7. CBC full restoration projects provide a classic vehicle that is both aesthetically and mechanically sound, as well as being ‘period correct’, retaining original patina where at all possible, for example, chrome fittings / trims and glass, which are reconditioned, re installed and have minor acceptable imperfections. CBC strives to produce a restored car that is as original as it could be. Please note that the restoration does not include a functioning period radio. Modern sound system equivalents with aux inputs are available for installation by arrangement.
The sale of any privately owned / personal vehicles are excluded from this and the vehicle is sold as inspected by the purchaser with or without additional works required.
8. Any parts for a given restoration, either new or restored / reconditioned, whether or not supplied by CBC will not be warranted by us. All parts warranties are those provided by the manufacturer only. We discourage the use of customer supplied used parts in a build, but understand that due to the rarity of these vehicles and parts availability, this is sometimes necessary.
9. Insurance on the vehicle while in possession of CBC is the responsibility of CBC, with insured values updated regularly to reflect progression of the restoration process. The vehicle shall be insured by us for the full restored value prior to road testing by CBC.
10. The customer is required to supply their own insurance to cover the market value of the vehicle for DVLA registration / once formal handover is completed, and required to provide evidence of insurance for the any test drive of the vehicle before this time. CBC will provide the relevant information / valuation in this regard.
11. CBC is not responsible for personal items left in a vehicle supplied for restoration.
12. The customer shall not at any time remove the vehicle until payment of all outstanding invoices have been made.
13. In the event the customer puts the project on hold more than thirty days without prior agreement, a secure storage fee of £100 per month will be charged for every month on hold, until the project resumes. The vehicle remains fully insured by CBC at the updated valuation during this ‘hold’ period, while in our covered / secure storage facility. It must be noted that delay in the start of a project may result in re allocation of the build slot to another project and an increase in the agreed quote for that project.
14. The customer gives CBC permission to use the information / photo material ( no personal details ) of the restoration on their website and in promotional material, as well as act a reference for future customers by further agreement.
15. CBC will only take instructions from from the vehicle owner / primary customer as per the agreement document.
Should a client have any queries regarding our company policy or T&Cs please feel free to contact us.
This agreement does not affect your consumer rights.
CBC WARRANTIES
CBC PRIVATE SALES WARRANTY
The warranty offered on agreed / signed restoration builds does not extend to personal vehicles that are owned in a private capacity by the companies directors, registered in their names and offered for sale in various stages of completion. These are deemed to be private sales in any condition, marketed as such and are not covered by warranty - refer WARRANTY & GENERAL NOTES below
Should an issue arise following the sale of a personal vehicle, technical advice will be provided over the phone or email regarding a solution, however it remains the new owner’s sole financial responsibility and we are not under any obligation to pay for or assist with any unforeseen issue you may have.
CBC NEW BUILDS / FULL RESTORATION WARRANTY
CBC new builds / full rotisserie restorations such as our John Wick and Bullitt movie car or Shelby evocations, are custom one off projects, take on average four to six months to complete from the ground up and are entirely different from the private sale of personally owned vehicles. CBC controls every aspect of a full restoration project and can thus provide an assured guarantee of major and minor components.
CBC new builds / full rotisserie restorations are covered by an unlimited / extended warranty period of up to six months, details of which, following discussion, are made available upon request to individual clients undertaking these business projects.
CBC PARTIAL RESTORATION WARRANTY
Occasionally, vehicles are sourced by us with the sole intent to sell, but are not full restoration builds. These vehicles are registered in the business’ name and involve superficial recommissioning of mechanicals, interior and coachwork, to provide for rapid resale at an affordable price (on average 50% of a restored version's cost ) of a ‘driving car’ with acceptable aesthetics and mechanicals that maintains originality and period patina. CBC relies on the history accompanying these cars and their existing systems and thus these cars can only be covered by a one month return to base warranty **
These cars are not full restorations and there may be occasions when they have reliability / wear and tear issues which CBC could not have reasonably foreseen. As mentioned CBC relies on limited background on these cars and as these are classic motor vehicles more than 50 years old, they inevitably show signs of general deterioration commensurate with previous use and even though we are thorough in our preparation, occasionally issues will arise. The above being said, its all part of the experience and nostalgia, with CBC doing everything to ensure their iconic cars are as sound as possible on handover.
As a result these business cars, which are registered in the company name, carry as mentioned a one month ‘return-to-base’ mechanical reassurance arrangement on a major systems failure that requires the vehicle to be returned to the company’s registered address at the new owner’s expense and is more than many classic car companies offer, as these cars can by their nature, develop unforeseen issues at any time, despite all steps taken to prevent this and it is agreed that the company can not have further liability in this regard.
The one month ‘return-to-base’ mechanical reassurance arrangement has the following criteria :
c.1.) subject to us reserving the right to decide on any liability and remedy
c.2.) time not mileage dependant with no guarantee beyond the specified time period.
c.3) subject to transport costs of the vehicle to/from CBC being at the new owners expense
c.4) subject at our discretion, to cover of major mechanical failure only and not wear and tear or to make new. Specifically covered are major mechanical failures on the engine, steering, brake system, suspension, gearbox, drive shafts and does not cover bodywork, wiring loom, air conditioning (if fitted), seating and upholstery, glass, electrical components, instruments and gauges, sound systems, tyres, exhaust systems (inc catalytic converters if fitted) brake pads, all fluids and consumables.
c.5) subject to the following exceptions - normal wear and tear / deliberate damage / accidental damage / failure to use the motor vehicle in accordance with instruction or reasonable expectation / the use, alteration or repair of by the client or any third party that is not authorised or advised by CBC / irresponsible or negligent misuse of the motor vehicle / the use of the motor vehicle in competitive events.
c.6) this reassurance arrangement is not an insurance product
CBC shall require the vehicle delivered, / returned at owners expense to / from our registered premises, or discuss the issue with CBC re engaging a local specialist business to carry out a repair if meeting criteria. We reserve the right to decide on liability and remedy at our discretion. Agreement must be received from CBC prior to instructing an outside repairer. Should this occur either without our documented agreement or beyond the thirty day after sales period then CBC shall not be held responsible for any costs arising. The expense of addressing the unforeseen major issue arising within the first thirty days of ownership may in fact be shared by us and the client post discussion and depending on specific circumstances. CBC in addition reserves the right to refuse third party repair depending on these circumstances and insist that the vehicle be returned to our premises for remedial works.
Should a particular lesser component malfunction on a vehicle after sale, we will provide explanation / evidence of what repair / refreshment / restoration remedies were undertaken pre handover and should it be revealed that all potential steps were taken by CBC to pre-emptively address the issue, then we shall not be deemed to be liable due to the very nature of a classic car that has not undergone a full rotisserie restoration.
As per CBC general T&C’s and principles, in all circumstances we ensure that as much of a given classic vehicle’s original factory equipment is repaired / refreshed / restored to ensure period patina is maintained. All clients are made aware of this at an early stage and it is their responsibility to request new equipment at additional cost should they so wish, otherwise they accept that original period items such as instrumentation, lights/light switches, period stereo systems, air-conditioning units, chrome trims and factory power steering instals, may occasionally malfunction despite CBCs best efforts and that liability and remedy for this issue rests solely with the client.
This fact is understood and accepted by experienced classic car collectors, however is often not appreciated or understood by first time owners.
We will not compensate for loss of vehicle being unavailable for use.
CBC clients are also reasonably advised to purchase a third party warranty package from an insurer who specialises in classic car coverage. Classic car sellers and owners in general and in addition to the aforementioned insurance, consider it absolutely essential to take out breakdown cover in the event of an unforeseen issue as classic cars can not be expected to be as reliable as their modern equivalents.
This limited reassurance ‘warranty’ is not offered by the vast majority of American muscle car resellers.
GENERAL
We encourage any inspection of a vehicle considered for purchase whether as business or private sale by yourselves or expert representative (mechanic or an independent inspector), including but not limited to a test drive if relevant, top side inspection, interior inspection, underside inspection, body integrity inspection, full mechanical inspection. It is a client’s responsibility to request the above and fully check the vehicle prior to purchase to ensure that it is suitable for their needs and meets expectations.
All issues raised after a client’s initial inspection of the vehicle are addressed and both parties agree that this may affect the final agreed sale price. We cannot reasonably be responsible for any issues that were not raised during the initial pre-purchase / handover inspection by the purchaser or their expert representative.
By proceeding with the purchase you confirm to us (and we rely on this) that you have examined the vehicle and taken into account its overall condition, that the vehicle is as advertised and that issues raised during the pre sales have been addressed.
Payment of the final balance represents the principle acceptance that the vehicle meets requirements, is fully operational and confirm acknowledgment / agreement with the company’s terms and conditions as set out. You further acknowledge by doing so, your ability to bring a claim against us afterwards relating to problems with the performance of the motor vehicle, taking the factors of classic car ownership into consideration, is limited as a result.
Owning a classic car is an enjoyable and sensible financial investment, however with cars of this age it is in their nature that things sometimes can and will go wrong. Its all part of the experience and nostalgia! Even in the best prepared vintage cars, an issue, large or small, can occur soon after an owner has been handed the keys and although CBC wants you to be happy with your vehicle after purchase, we can not be held responsible for occasional issues that occur after handover.
Of course if you have issues we will do our best to either give you help over the phone or email or if some handiwork is needed and the car can be brought back to the shop we will do our best to help out with an issue, however there is no warranty with the personal classic cars we sell that have not been the subject of a CBC full restoration and we are not under any obligation to pay for or assist with any issue you may have.
Classic car dealers in general want all buyers to be happy with their vehicles, however due to the partial or unknown history of these cars before ownership they do not usually offer a warranty on any vehicle, unless a complete rotisserie restoration
Classic cars are also more temperamental, can not be expected to operate as today’s modern vehicles do and owners are advised that this is part of the experience and pleasure of living with these great cars
Classic cars post restoration, due to the use of aftermarket patent metal parts such doors / screens etc and the inevitable altered glass aperture shape of a classic car, any aftermarket screen trims and weather seals newly fitted can never ensure that these cars are completely weatherproof / watertight. CBC therefore assumes that the vehicle will be garaged and driven in appropriate weather conditions.
Classic car engines / transmissions and ancillaries have a tendency to leak and small amounts of fluid are normal and expected. Owners are advised of this expectation as a classic car owner and to monitor and ensure all levels are topped up prior to operation.
It is important to understand that by nature of their age, classic cars will always have certain characteristics which relate to their age, design and engineering. One should expect a completely different experience when compared to driving modern cars including less efficient heaters / inferior ride quality, / inaccurate or dysfunctional fuel or other gauges / poor brakes and steering / transmission noise / minor fluid leaks / wind noise / water intrusion during rain showers / and there may be occasions when they will not start or will misfire.
These issues are all part of the great privilege and pleasure of owning these iconic classic cars, from their aesthetics as pieces of ‘auto art’ to the sense of privilege and history one feels when on the road.
They really are machines to cherish, enjoy .......... and sometimes frustrate of course !
You may be required to replace parts / incur repair expenses at some stage in the future or simply wish to upgrade an item on your classic vehicle. We are more than happy to advise in this regard or undertake the works for you after agreement on costs.
Should a client have any queries regarding our company policy or T&Cs please feel free to contact us.
UPDATE
AS OF 30 JULY 2022 CUSTOM BUILT CLASSICS WILL NO LONGER BE UNDERTAKING BUSINESS RESTORATIONS OR BUSINESS SALES OF ANY TYPE AND REVERT TO BEING A PRIVATE GARAGE FOR THE MAINTENANCE AND SALE OF PERSONAL / PRIVATELY OWNED VEHICLES ONLY. ENQUIRIES REGARDING RESTORATIONS WILL BE DIRECTED TO ALTERNATE SPECIALIST COMPANIES.
Should you have any queries regarding our company policy or T&Cs please feel free to request further clarification..
This does not affect your consumer rights.
THANK YOU
The CustomBuiltClassics Team